Received a Notice About Your Water Service Line? Watch This Video
If you received a letter in the mail or know that your home has an unknown water service line, this video shows a live, step-by-step demonstration of what to expect during a service line confirmation appointment. Follow along as they locate the water meter in the basement, identify the service line material as galvanized steel, and explain what this means for utility records, potential lead concerns, and next steps.
Need to confirm your water service line? Contact us using one of the options below:
1) Call 920-748-4900 to report or get additional support.
2) Report by visiting www.cityofripon.com/servicelinereporting by filling out a form and uploading images.
3) Get help by scheduling an appointment at www.cityofripon.com/waterutility to have a water utility employee visit you as demonstrated in this video.