Summary of the Collection Procedure

CITY OF RIPON WATER/SEWER UTILITY

Invoices are due between the 21^st & 24^th of every month.
A 1% penalty is added to the delinquent accounts the next business day following the due date.
Disconnection Notice will be sent out five days following the due date with disconnection date set for at least 10 days later per PSC guidelines. Property owners (Landlords) are also sent a copy of the notice where applicable.
Disconnection Doorhanger left on door 24 hours prior to disconnection.
Deferred payment agreements are accepted.
A down payment of at least 25% of the past due amount is required to execute a payment contract. Balance to be paid in full in three months, preferably before the next utility invoice is generated.
The remaining amount is divided into payments to be paid in addition to current months’ charges.
If a payment is missed or the current month’s charges are not paid on time, the account is subject to disconnection and the entire balance becomes due and payable.
On October 15^th a certification notice is sent to customers and the property owners that have a delinquent utility balance.
November 1^st a 10% penalty is assessed.
November 15^th unpaid utility charges are transferred to the tax roll per the procedures listed herein along with the penalty assessed on November 1^st.